Once you place your order, your credit card will be charged for the price of your order.
Our designers will start working on your design and will email you a proof of the finished design within 4-7 business days. Once we approve your photo and we start working on it, we will not honor refunds for the design price.
The remaining balance is refundable, in case the customer does not approve three design options.
Once approved, the art work will be sent for printing. (Unless you ordered a non printed product, in that case the procedure is done.) The printing process will take up to 14 business days.
In the event your photo/s quality is not good enough for us to make a good illustration or design, we will email or call you to explain the reasons why we cannot use that photo.
If you wish to cancel your order prior to us doing any design work, your credit card will be refunded for the full design price. If for any reason you are dissatisfied with the design, you may cancel the rest of your order but you will still incur in the design price charges. However, we will work on any modifications you require (colors or design) as long as they are done in the original design proof.
If you wish to submit a different photo for your order, a new design fee will apply. Once the design is approved, the remaining balance will not be refunded.
If your order is damaged in transit, please keep the packaging and its contents and contact us immediately. We will ship a new package to you and have the courier company pickup the damaged order. You will receive your portrait within 8 business days or less from the day you approve the design proof. We cannot be held responsible for email delivery failures. Please contact us if 5 business days have passed and you have not received your proof, so we can find an alternate method to deliver it to you. Occasionally, holiday orders and requests for design changes might be subject to extended delivery times. We can process rush orders at an additional charge. TrendyPortrait reserves the right to use any designs or photos submitted in TrendyPortrait or in any company related marketing materials. If you do not wish that we use your photo or design in any marketing materials, please email to us and we will immediately honor your request. You may not use any work or any Content owned by someone else without the written permission of the owner of such Content. You are solely responsible for any copyright violations that may incur as a result of using our services.